3. Using Sanako Connect

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The instructions below is mostly for teachers. For students, please view the following file:

Creating Account and Logging in (Teachers)

Teachers under one organization can use one same token to create their accounts. No need to order separate tokens for different accounts.

To create your account, open Google Chrome and go to the login site based on your region:

EU:

https://eu.connect.sanako.com/

US

https://us.connect.sanako.com/

Select Create Account.

Picture illustrating where to locate the creating account button when first entering Connect site

Fill in your contact details and paste the token in the Token field then click on Create Account.

Picture showing the pop-up window for account creation inside Sanako Connect

If you have an account already created, simply choose the Log in option and fill in the email and password used in your registration.

Creating and Sharing a session

Once logged in, you will arrive at the Sessions page where you can see all active and ended sessions you have created. Select New Session to begin creating your first session. 

Picture showing where to locate the Create new session button

Click on the Session name field and insert a suitable name for your session, for example, ‘English’. Next click on Create. You can also set a password here to protect the session from unwanted access.

Picture showing the window where one can fill in information to create a new session.

When you have a session created, click the Copy to clipboard (1) button to copy the session URL. You can share this URL (via email, LMS etc. ) with your students and they will join the session after clicking the URL link.

You can also copy the link directly from the address bar of the browser after entering the session to share with students as well.

Now click on Go to session (2) to enter the session as a teacher.

Picture depicting buttons to copy session URL to clipboard and to enter a session as a teacher from the Session view

Next, your browser will ask for permission to use your microphone. Using your microphone is essential to Sanako Connect, so click on ‘Allow’.

Picture showing a pop-up from the browser asking for microphone access

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Splitting students into groups

Upon entering the session, a teacher will see all students in her classroom view:

Picture illustrating the classroom view where a teacher can see all students inside a session

To divide students into groups, a teacher can create new groups and then click on a student profile to assign him/her to a particular group.

picture showing how to assign a student to a group manually

Sanako Connect allows automatic grouping as well using ‘Split’ to divide students into pairs or groups of certain sizes.

Picture showing how to split students into groups automatically

Created groups are already shuffled, however, you can click Shuffle groups to change groups automatically, or you can click and drag students to manually divide students based on your preference. Once done, choose Create groups to finish the grouping.

Picture depicting how to shuffle groups or moving students between the groups when creating groups by the Split function

After that you will see a small icon on each student illustrating the group that he/she belongs to.

Picture showing group name being displayed on a student's icon

Communication inside Sanako Connect

AUDIO

A teacher can choose (1) Speak to class to speak to all students. However, with this option, it’s only one-way communication where teachers can’t hear what students say to them. Thus, this option would be more suitable for making class announcement, for example.

The second option is enabling (2) Audio on to speak with a particular group. The group can also include all the students so you can have two-way communication with the whole class. At the same time, one can choose to listen to a group without speaking to them.

Picture showing communication options with the whole class and with a group

To quickly allow students in all groups to be able to speak and listen to each other, one can choose the Audio on for all groups/ Mute all groups option on top of all the groups displayed.

Picture showing Audio on for all groups/ Mute all groups option

A teacher can also choose to listen or speak to an individual by choosing a student and choose the corresponding action that they want to perform.

Picture showing communication options with an individual student

CHAT

Sanako Connect also supports chatting so that teachers can chat with students either as a group or send direct message to one student upon clicking on their profile.

To chat with all students, teachers can use Global chat function as below:

Picture showing Global chat function

File sharing

To share files, click Files and then you can simply drag and drop files to upload them to the system. After that, you can either share the file to the session, withdraw sharing, download or delete it.

Sanako Connect supports all types of files, as long as the size is under 100Mb. However, if your browser cannot open a particular type of file, there is always an option of downloading it to your computer and viewing it on a suitable local program.

Image showing File sharing function

Creating and Previewing Exercises

In the Exercises tab, you can create new exercise, give them a name and select Editor to create different types of exercises. Please remember to Save your progresses regularly to avoid wasting effort.

Inside the Editor, there are 2 main parts:

  • Content: Elements that provide students with information, instructions or knowledge.
  • Tasks: Elements for students to work on, the “action” part inside an exercise where students need to return their answers.

Picture showing the editor function

After creating the exercises, you can select Preview to see how the exercise would look like on the student view.

Image showing the exercise preview tab

Difference between Simple and Advanced Recorder

The simple recorder (the upper one in the picture below) allows students to record either individually or in pairs/groups.

The advanced recorder (the lower one in the displayed picture) is a two-track recorder which allows the use of a ‘master audio file’ and the Voice Insert function. The Voice Insert function has to be enabled by the student for it to take effect.

From the picture, the red bar above is the original ‘master audio file’ while the green bars below are a student’s recording. Without using Voice Insert, students’ voices will be recorded alongside the master file (the first green part), whereas with the function turned on, students can make a space and insert their voice into the original track (the second green part).

Image illustrating simple and advanced recorder

Viewing submissions and giving feedback

To view students’ submission, you can go to Submissions tab. Here, a teacher can click on Feedback to open the pop-up where he/she can write feedback for the work a student has done.

Picture showing the submission tab

After writing his/her comment, a teacher can simply choose Send Feedback to send it to the student.

picture showing the feedback editor

Teachers can also choose to view all recordings at once or viewing answers of each individual students. Switching between these view can be done using the slider highlighted in the picture below:

Picture showing different view options of students' submission

Difference between “Send back” and “Reset”

Send back: The student’s progress is preserved and he/she can continue working on the exercise.

Reset: The student will need to redo the whole exercise from the beginning as all progress is deleted.

Image showing “Send back” and “Reset” functions

Ending a session

To end a session, you can select End session from the dropdown menu under your name on the top right corner of the screen.

Please note that ending a session means that students won’t be able to access any materials in that session anymore as well as not being able to submit exercises. We suggest that teachers only end a session at the end of a course to avoid problems such as not collecting all students’ submissions.

A session will only end when teachers select End session. Closing a browser or turn off a computer won’t end a session and students will still be able to access shared files and submit exercises, while teachers can always come back and edit the session at any time.

Picture showing where is the end session button

After a session has ended. You can view it after logging in under the Session tab.

Picture showing where to locate the ended sessions

Retrieving a student profile

It is strongly recommended that a student uses the same device and browser for the whole time attending a course on Sanako Connect (Google Chrome is the most suitable one, except for iPads when Safari is the recommended browser). This is to ensure that the system can record all a student’s progress without disruption. However, in case a student does not follow this, the teacher will have to assist him/her.

This is especially the case when a student reports the following message:

Teacher will first need to retrieve a student’s profile token by clicking on that student’s icon and select Access token:

After that, the teacher will need to give out the student’s profile token and tell him/her to follow the steps in Section 5 of the Student Guide.

Note: When a student has 2 profiles and are using them both to submit exercises, this should be carried out carefully. Retrieving an old profile means replacing the newer one totally, deleting all submission related to the newly created profile. You should retrieve an old profile using a totally new created profile on a new device/browser only in this case.

Contact for Support

When encounter problems, please reach out to your local reseller for the best timely support (Please find your local reseller here) or email [email protected]


When reporting your problem for support, it is important to include the following information:

  1. Please make sure you are using Chrome browser (or Safari if it’s an iPad). When reporting the problem, please write down the Device type (Computer, tablet, iPads, etc) + Operating system (Windows, iOS, Android, etc.) + Browser used.
  2. Detailed description of the problem (are you a teacher or a student, what you were doing, is the issue related to streaming, playing, or recording audio, and if its about an exercise, what exercise type, etc.)
  3. Screenshot/Screen recording
  4. Session URL together with a password if that session is password-protected.
  5. If you are a teacher reporting a problem that a student encounters, please specify that student’s username inside the session.

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