2. Contact Sanako Support

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If you don’t have a local Sanako representative in your region (did you already check? If not, check this page), Sanako Support can help you forward. You can reach our support at [email protected]. Our Global support can only help you in English so please send us your email in English.

In the support email please specify the following topics to ensure a fast and effective help:

  • Which product you are using
  • Description of the issue you are facing
  • Add all possible screenshots that demonstrate the issue
  • If you are using a software product, specify the operating system, device and browser you are using
  • Your school’s or organisation’s official name and location
  • Your existing software token, order number, or invoice number

Contact our support via email at [email protected]

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