If you don’t have a local Sanako representative in your region (did you already check? If not, check this page), Sanako Support can help you forward. You can reach our support at support@sanako.com. Our Global support can only help you in English so please send us your email in English.
In the support email please specify the following topics to ensure a fast and effective help:
- Which product you are using
- Description of the issue you are facing
- Add all possible screenshots that demonstrate the issue
- If you are using a software product, specify the operating system, device and browser you are using
- Your school’s or organisation’s official name and location
- Your existing software token, order number, or invoice number
Contact our support via email at support@sanako.com