Did you buy Sanako products from a local Sanako reseller representative? Do you hold a support contract with them? In these cases the best and fastest way forward is to contact your local Sanako representative. If you don’t have their contact details you can search for the local Sanako resellers here.
Remember that your local Sanako reseller is able to help you in your local language when Sanako Global Support can only help you in English.
For most of the problems you can find an easy solution by checking our help materials from the help pages. Remember to check if the answer to your question is already available there.